Dell.com - ecommerce success

An example of an e-commerce success and its causes

Dell.com is an example of e-commerce success. Dell.com very success nowadays because it convenient buyers to buy their computers through internet instead of buying through counter. Today, Dell is a leader in the global technology industry. More and more businesses are relying on Dell to help them simplify IT. There are some customer success stories. For futher information, have a visit to Dell.com. Dell's success is built on a foundation of personal and professional integrity. The Soul of Dell includes several key characteristics: trust, integrity, honesty, judgement, respect, courage and responsibility. Dell direct sales operations are currently in 13 markets in the region which are Australia, Brunei, China, Hong Kong, India, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan and Thailand. With Dell's Global Customer Program, Dell is able to provide a specific suite of services to its Asian customers with worldwide operations. Advantages are given to local buyers and local onsite service. Dell.com has manufactured desktops, workstations, notebooks, servers and storage product for customers throughout Asia Pacific (excluding China and Japan). Dell established the China Customer Center (CCC) in Xiamen, Fujian Province, in August 1998. Revenue in the quarter of Dell has increased by 19% on a 31% increase in units. China market led the region with an increase of 30% in revenue.

Dell is supported by many people nowadays. Dell’s global supply network improves the product quality at the lower costs. The reason is because there is no intermediation cost incurred between Dell Company and customers which been called customer-focused direct business model. Through network, customers can know more about their preferable products. All relevant information related to Dell’s products has been publicly available in its website. Customers can easily obtain products’ information and any details about the particular products. Customers just have to enter the e-value codes that are printed in those catalogs, flyer, or any advertisement to find the product online. Dell provide data achieving and backup function. Data will not get lose easily as a result from computer virus, human error and so on. Dell.com able to responding to customer needs in a timely and reasonable manner, fostering open communications and building effective relationships with customers and suppliers using e-commerce. With e-commerce, Dell able to improve IT support in a bid to make IT services more cost effective and driving greater overall business agility. Dell procurement system is efficient for 24 hours per day 7 days per week and providing order status as well as just 30 seconds ordering process. E-commerce helps Dell.com a lot as Dell doing their business through network that connects people around the world. Furthermore, sales through internet can eliminate sales tax that collected from tax payer. This is also one of the causes that lead to the lower price of the products.