e-Government in Malaysia---> www.gov.my

As Malaysian, how often do you access to Malaysia government websites (http://www.gov.my/) and use the online services provided?

Actually, these government websites and online services provided are referred to as e-Government (electronic government). It is an electronic platform for us to interact with the government, exchange information and use the public services provided from our homes. There are various services that we can perform in e-Government such as pay taxes, renew driving license and etc. Besides, it also improves the efficiency and effectiveness of government functions and makes government more transparent.

e-Government can be classified into four types: government-to-citizens (G2C), government-to-business (G2B), government-to-government (G2G) and government-to-employees (G2E).The followings are focused on G2C.

e-Government- Success or Fail?
It depends on the citizens' willingness to adopt and utilize the services provided through Internet. No matter how efficient and effective the system is, without the support from citizens, e-Government will be a failure. There are quite a number of reasons why citizens do not utilize the online services provided such as unfamiliar with Internet and lack of confidence with the security of information.

Citizen's Adoption Strategies
In order for e-Government to be adopted by citizens, it should be citizen-centered which means provides end-user or demand-driven services. Moreover, since some of the citizens are unfamiliar with online transaction, the design of government website should also be taken into consideration. It should be ease to use and convenience. Citizens are concern about how secure the information is when performing online transaction via e-Government. Thus, the system must ensure that the users' information are secured and not disclose to any unauthorized party.

We, as the Malaysia citizen, should work together with government by adopting and utilizing the online public services provide to make e-Government a success. Success in e-Government not only benefit the government, but we will also benefit from it such as no need to travel all the way to government department to renew license and pay summon.