Dell.com - ecommerce success

An example of an e-commerce success and its causes

Dell.com is an example of e-commerce success. Dell.com very success nowadays because it convenient buyers to buy their computers through internet instead of buying through counter. Today, Dell is a leader in the global technology industry. More and more businesses are relying on Dell to help them simplify IT. There are some customer success stories. For futher information, have a visit to Dell.com. Dell's success is built on a foundation of personal and professional integrity. The Soul of Dell includes several key characteristics: trust, integrity, honesty, judgement, respect, courage and responsibility. Dell direct sales operations are currently in 13 markets in the region which are Australia, Brunei, China, Hong Kong, India, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan and Thailand. With Dell's Global Customer Program, Dell is able to provide a specific suite of services to its Asian customers with worldwide operations. Advantages are given to local buyers and local onsite service. Dell.com has manufactured desktops, workstations, notebooks, servers and storage product for customers throughout Asia Pacific (excluding China and Japan). Dell established the China Customer Center (CCC) in Xiamen, Fujian Province, in August 1998. Revenue in the quarter of Dell has increased by 19% on a 31% increase in units. China market led the region with an increase of 30% in revenue.

Dell is supported by many people nowadays. Dell’s global supply network improves the product quality at the lower costs. The reason is because there is no intermediation cost incurred between Dell Company and customers which been called customer-focused direct business model. Through network, customers can know more about their preferable products. All relevant information related to Dell’s products has been publicly available in its website. Customers can easily obtain products’ information and any details about the particular products. Customers just have to enter the e-value codes that are printed in those catalogs, flyer, or any advertisement to find the product online. Dell provide data achieving and backup function. Data will not get lose easily as a result from computer virus, human error and so on. Dell.com able to responding to customer needs in a timely and reasonable manner, fostering open communications and building effective relationships with customers and suppliers using e-commerce. With e-commerce, Dell able to improve IT support in a bid to make IT services more cost effective and driving greater overall business agility. Dell procurement system is efficient for 24 hours per day 7 days per week and providing order status as well as just 30 seconds ordering process. E-commerce helps Dell.com a lot as Dell doing their business through network that connects people around the world. Furthermore, sales through internet can eliminate sales tax that collected from tax payer. This is also one of the causes that lead to the lower price of the products.

ETOYS.COM

The meaning of the term "electronic commerce" has changed over time. Originally, "electronic commerce" meant the facilitation of commercial transactions electronically, usually using technology like Electronic Data Interchange (EDI, introduced in the late 1970s) to send commercial documents like purchase orders or invoices electronically. After that, it came to include activities more precisely termed "Web commerce" -- the purchase of goods and services over the World Wide Web via secure servers with e-shopping carts and with electronic pay services, like credit card payment authorizations. Afterwards, many professionals predicted that there will be a big success in E-Commerce. However, part of the success, there are some failures on E-Commerce. One of the Top 10 dotcom failures is Etoys.com

Etoys.com launched in 1997, co-founded by CEO Toby Lenk, COO Frank Han and idealab founder Bill Gross. Etoys seemed like the perfect idea for busy parents. It offered a chance to order thousands of toys by just a click from computer a

t home. Etoys.com considered as a great competitor as they featured articles and newletters for new and expectant mothers, were popular and formed a loyal customer base. Besides that, editorial content also help distinguish itself from competitors and try to avoid the seasonality of the toy industry. As the result, Etoys had a successful IPO on May 20, 1999. The offer price was $20 and it closed at $76 on the day. This helped generate praise for the online toy category.

However, the good views do not long lasting. In year 1999, it failed to deliver some orders in time for Christmas which ruined critical first impressions for new customers and made many wary of using the site again. Many people had critique on the poor customer services by Etoys.com which is an essential part of E-Commerce businesses. In addition, the top management of the company was too fast in expanding company’s operation such as putting heavy advertising and spent a lot of money in building two warehouses in order to keep the inventories. These had resulted in Etoys not being able to adequately meet the need of its customers. Besides that, Toys “R” and Amazon.com formed a partnership in August 2000 has made Etoys.com into more difficult situation. As a result, Etoys sold its inventories which worth $5.4 million and also trade’s name, logos, url’s and trademarks for $3.5 million to KB Toys.

Guess who am I?? LOL

Hi, everyone who is viewing my blog. I’m Yen Qi, aka Ah Qi, QiQi or Qi Mei. Don’t worry, I’m not power rangers or xxx man that can change identity when they are needed. These are just the names given by my friends and family. You can create a name for me if you like to, but please make sure that the name is nice ya. I was born in a very small town named Kuala Pilah in Negeri Sembilan where not many Malaysians know about it. Basically, I’m a very ordinary girl. In other words, it means that I’m a girl who do not have strong personality. However, there are 2 characters in me which are I’m quite emotional and have bad temper. I could easily get annoyed and words(not bad words) would be pouring out from my mouth in seconds even though I might be laughing happily right before that. And not to forgotten, I do not like others to disturb me when I’m sleeping. So, I want to grab this golden opportunity to say sorry to my dear roommates as they always tolerate and try not to make noise when I’m sleeping. This does not mean that they are very considerate, it is merely because nobody loves to get scolded by a mad girl. Haha!

OK, since I’m such a simple person, I do have some hobbies that others usually have. I like to sleep like most of the youngsters nowadays do. That’s why I hate and always absent for my morning classes. But I’m wondering, since when “sleep” has become one of my hobbies? Maybe it starts from my college life when I was busy for my studies and society. Besides, I like to sing. Although I know that I could not sing well, I’ll still keep this hobby on and this will not stop me from going K-box. Other than these, I like to watch dramas especially Hong Kong dramas. I can keep lying on the sofa and watching drama continuously till early in the next morning. This is one of the reasons why I have dark circles and pimples. Sigh! There was once I like to go for Aikido classes. I had lots of fun when learning the self defense techniques. I even love the rules and regulations in Dojo and enjoyed lying on Tatami after the class even though I’m sweating all around and tired. But when time passed, I became lazy and busy. I do not have extra time and energy to attend classes since I have plenty of assignments, tests and tutorials to be done. I even need to spend much time in posting blogs for my E-commerce subject. It is a miserable task for me. Therefore, I gave up Aikido without earning any rank.

Other than those mentioned above, I like to surf internet during my leisure time. The top 5 websites that I visit the most are ranked as follows. The champion, which is http://www.friendster.com/ is the website that I visited the most because I can meet many friends through the website and also upload some photos in order to share my pleasure moment with my friends. The 1st runner up goes to http://www.msn.com/. It is a website that enables me to keep in touch with my friends and family. I can chat and talk nonsense with my buddies without a need to meet each other physically as we are studying or working in different places. http://www.cari.com.my/ appears to be the 2nd runner up as I can get much information and have a say in the forum. Next, it follows by http://www.miniclips.com/ as I can play some games online and have fun. Last but not least, http://www.google.com/ is also one of the five most important websites as I need it to find information for my assignments and thesis. What a pity reason. Haha!

OK OK, I think it’s a bit too much writing such a long passage about myself because I know nobody is interested to read it. I think it is better for me to stop here or else I’ll waste more time and take up my team members’ space. So, see you guys! Don’t miss me ya!

It's all about Shui Sing...

It's a time for me introduce myself...how should i start?hmm..This my first time posting a blog, so please excuse me if have anything gone wrong....I'm Gan Shui Sing, u all can call me as Rayson or Shui Sing...My email address is Rayson_pikigss@yahoo.com or Rayson_pikigss@hotmail.com...u all can add me as friend if u all interested...haha....I am 21 years old and i am from port klang or can say from klang too..because i staying at the junction of the both places..u all shall familiar with the name of Klang because famous of " Bak Kut Teh" and also seafood..if u all want to taste the delicious food, let me know and i will guide u all to the correct place...haha.....after introduced my hometown, let me introduce the real life of me... Actually i'm a talkative person but if i don know someone so close, i will be silent..after i get noe to them, i will be very noisy and friendly..My hobbies are like playing basketball, watching movies, chatting with friends and travel around...I am now currently studying at UTAR, taking Bachelor of Commerce (hons) Accounting course, i wish to be a successful accountant in future. I hope to earn a lot of money if can to have a better life. This is because currently i'm living in a life which is not so reasonable and i feel pressure of it..now still left one year to be graduated and i starting feel pressures..My future now is under uncertainty, i don know when the time i finished my course, will i find a suitable job or not? This is one question mark...i need a job indeed....God, please bless me and help me as well...i know hoping on god is useless, i should work hard on it...good luck to me.. The top 5 websites i visited the most is http://www.friendster.com/, http://www.google.com/, http://www.chinapress.com.my/, http://www.nba.com/, http://www.manutd.com/... The top 5 internet activites i do almost are like searching information, reading news, downloading songs and movies, checking mails and also chatting with friends...These all from me....Thanks for viewing ya....

Is me Chai Yen

Ch@! Y3n

Hey! Hey!.......It's show time......i m a simple girl born in a pleasant family with six members including me......this year going to 21st.....but mentally still young....Haha...another words, is cute~ Hehe.....actually I'm quite friendly, but quite serious in doing serious matter....don't try to disturb…ah ah....Others first impression on me is...cool~my god! Is just an appearance lah...smart mah....okie, actually when you know more about me, you will know I'm a crazy girl and expert in telling jokes....haha....

Let's tell about my history....running out from house after getting Form 5 results. Well, headache at that time which University and course to choose as it is important for my future! Quite worried of my poor results in the sense that not able to take any good course such as Accounting. But finally, that my choice! "If you think you can, You can!" All the while, this belief help me a lot…hehe…Don't believe? Try it out! Later don't come and thanks me...haha...As the time passed by, I’d knew a lot of friends…that’s cool…make my life more attractive in Ktar when enroll in my foundation year. Wah!!! So miss you guys, M5A1….A lot of fresh memories captured in my mind such as the first time presentation in lecture hall…Wow, quite satisfied with my performance at that time…hehe~ Worries became more and more with the plenty of assignments…(sad).

My first impression towards Utar campus located in Sg. Long was like an office building. View side by side, is still can’t believe it’s our Utar campus. How to make my studies in such an environment? Haha…So happy, at last, I accepted it and successfully adopted it.

My hobbies are singing, chatting, and watching movie. Websites I usually visited are http://www.friendster.com/, http://www.google.com/, http://www.hotmail.com/, http://www.utar.edu.my/ and http://www.yahoo.com/. Of course sometimes I will be visited to http://www.4d2u.com.my/ websites. Not because I buy Sportoto, is because I quite believe in numbers and good in memorizing those numbers form. Sometimes, I’d try my luck also…hehe…is a kind of method to release stress. Usually activities that I will do are, checking mails, chatting with friends, uploading photos, see upcoming announcement in Utar website and finding for information through Google and Yahoo website.

I have known 2 good friends in this Uni life. The amazing thing is that they are my housemates, roommates and even classmates! We are eating, chatting, studying, playing and even bathing together in swimming pool. Hahahah…..really enjoy…although I don’t have the skill to swim lah…“Syok sendiri”…

Last but not least, I’m quite serious in my studies. I hoped I can maintain my cgpa in the coming semester. Just either maintain or improve!(is just a promise to myself). There are still many challenges along this learning period. But I will cope with it optimistically. I’m willing to learn anyway. Thanks my mum….